Frequently Asked Questions
Everything you need to know about shopping with Indus Home Appliances.
What is the typical delivery timeframe for large appliances?
For major appliances like refrigerators and washing machines, delivery typically takes 3 to 7 business days depending on your location. Smaller kitchen gadgets are usually delivered within 2 to 4 business days.
Do you provide installation services for purchased products?
Yes, we offer professional installation services for selected categories including air conditioners, chimneys, and water purifiers. You can opt-in for installation at the checkout page or contact our support team once your product is delivered.
What is your return policy if I receive a damaged product?
We have a 7-day 'Easy Return' policy for products that arrive damaged or defective. Please ensure you record an unboxing video and contact our customer service immediately to initiate a replacement or refund.
Are all products covered by a manufacturer warranty?
Absolutely. Every product sold on Indus Home Appliances is 100% authentic and comes with the standard manufacturer warranty. The warranty card and invoice provided in the box are sufficient for claiming service at authorized brand centers.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. We also offer No-Cost EMI options on selected bank cards for high-value purchases.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your shipment directly through the 'My Orders' section on our website.